Returns – complaints

We provide a 2-year warranty on all products by law. We provide free lifetime service only for the cost of spare parts and postage.

Return without giving a reason within 14 days

Did you choose the wrong product? You can withdraw from the purchase contract without giving any reasons within 14 days.

Completing the form

Download and fill in the form Withdrawal from the purchase contract Download the form

Sending the goods

Return the goods to us by GLS shipping service to this address:

Fencl rybářské potřeby s.r.o.
nám. ČSA 68
333 01 Stod
Czech Republic

Return policy

The package must not be sent as payment on delivery, we cannot accept it.
Must be sent within 14 days of delivery. Payment of postage as agreed.
Goods must always be returned undamaged and in their original packaging.

Goods damaged in transit

If the goods have been visibly damaged in transit, we recommend rejecting the package. If you find damage due to shipping later, you must contact us within 24 hours so we can file a claim with the carrier.

Complaints

Although the percentage of defects in the delivered goods is small, we will address any defects without delay and to your satisfaction.

How do I make a claim?

In case of a complaint, we will send a collection service for the goods. Please contact us.